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For basic information, please visit the Oakside Cemetery page. All other requests should be directed to the City Clerk at 813-780-0000.
This is done through the City Clerk at 813-780-0000. Reservations are required at both facilities. There is no charge to use Wickstrom Stage. To check for availability please visit the Alice Hall page.
All public records request go through the public records custodian, the City Clerk. Please go to the Public Records Request page to submit your request.
The City contracts with Pasco County for animal control. Their number is 813-929-1212 or visit the Pasco County website.
All city ordinances can be accessed on the Code of Ordinances page. All city agendas and minutes can be found on the Agenda & Minutes page, they are easy to download and print at your convenience. If you are still in need of any copies you may contact the City Clerk. If research is required a nominal fee is charged for the time as well as the copies.
In order to speak before City Council, please provide written documentation regarding the subject you wish to address. This provides adequate time for research to provide help for you. The request should be submitted to the City Clerk by 5 p.m. the Wednesday before the Monday meeting.
The regular Council meetings are the second and fourth Mondays of each month at 6 p.m. Special meeting and workshops are called at different times as required.
The requirements to run for Mayor or City Council you must:
The terms are for three years. The City Council is comprised of 5 members. Each Council member holds one seat. Seats are numbered 1 through 5. Candidates may not seek election for more that one seat and are elected at large. The candidate receiving the most votes among those seeking election to a particular seat shall occupy the seat for the term.
The regular election of the Mayor and City Council members is held the second Tuesday of April each year. Qualifying is in February preceding the April election. The qualifying official for the City is the City Clerk. In even number years the Mayor and Seat 2 are elected. In odd number years Seat 1, 3, 4 and 5 are elected. Mayor and City Council receive a $6,000 per year honorarium paid bi-annually.
Voter registration is done by mail. Forms are available at City Hall and in the Library.
Call the office at 813-780-0020 and we can tell you if the inspection passed or failed. If the inspection failed, additional information is written and left on the job site.
Call the office at 813-780-0020 and we can tell you the results of your inspections or plan review comments.
If the inspection requires the inspector to enter your building or there are animals on the property, someone must be there to meet the inspector.
Permits are required in the Florida Building Code. The following activities require a building permit unless exempted in writing by the Building Official:
Permits are required for sheds and similar outbuildings. (Florida Building Code)
A request must be made prior to six months from the issue date of the permit. Only one extension request will be granted for a period of 90 days, and there is a $15 charge per trade processing fee.
All permitted construction must be inspected. You must call 813-780-0020 to schedule the inspection. Any inspection called before 7:00 a.m. will be scheduled the same day.
Because of the volume of inspections, we are unable to provide an estimated time of arrival for our inspector; however, his normal field hours are from 7:00am - 3:30pm. If the inspection has been carried over from the previous workday, the inspection will be given priority on the morning of the next work day.
All construction needs to be permitted whether the job is considered "minor" or not. This is to ensure safety, quality construction, and code compliance.
Two sets of plans are needed.
Yes, all new and replaced fences are required to pull a permit.
Yes, all sheds and carports will need a permit.
We use one application for all building permits. Additional affidavits, plans, site plans, etc. may be required depending on the work being performed. (Permitting Requirements)
Simple permits such as: Re-roofing a house, replacing an air conditioner, are done over the counter. Applications that require Site and Plans review requires a minimum of 30 business days.
Cash or Check only. All monetary transactions are between 8:00 a.m. and 4:10 p.m.
No permits are required on residential properties. All commercial property please contact the planning department.
This depends on several factors including the zoning of your property, if it is in a subdivision, if it is a corner lot, etc. Call our building department at 813-780-0020 for more information.
There is an exemption under the Florida building code that allows a homeowner to act as a contractor with certain restrictions. (see Owner Builder Affidavit)
Yes, state regulations require a notice of commencement be recorded with the county clerk’s office whenever the value of the work is $2,500 or more.
Permits vary in price depending on: the work being done, the size of the project, and the number of trades, such as Forex Trading. View Forex Trading to learn more. For an estimated cost, contact the Building Department at 813-780-0020 for this information.
Yes, but permit information and applications are online. Other forms are available for download.
Enforces land & property codes in an effort to eliminate conditions that threaten life, health, and general welfare to the community of Zephyrhills.
Yes. The City of Zephyrhills Code of Ordinances are available under American Legal Publishing link located on the City of Zephyrhills website under Code Enforcement.
City Hall (Building Department), 5335 8th Street, Zephyrhills, Fl. 33542
Two ways. City of Zephyrhills website or Contact the City of Zephyrhills Building Department (813) 780-0020.
Yes. When a Citation is written for a code violation for non-compliance or a life safety violation a court appearance is required.
It is preferred to facilitate communication
Your application will be reviewed by Human Resources to determine if you have met all of the minimum requirements. Once it has been reviewed and you have all the minimum requirements you will be moved into the next step in the hiring process.
If you have already submitted your application and forget to attach your documents you can submit the documents by e-mailing them to HRApp2022@ci.zephyrhills.fl.us, faxing them to 813-780-0066, or by dropping them off in person to:
City of Zephyrhills
Attention: Human Resources Department
5335 8th Street Zephyrhills, FL 33542
Once a candidate is selected, all other candidates will receive a letter in the mail or an e-mail notifying them that they were not selected for the position.
The library has a self-service copy machine. Copies are $0.15 cents each. The library does not offer fax service.
The Zephyrhills Public Library is a City of Zephyrhills funded facility. In 1999, the library, together with the Pasco County Library System, formed the Pasco County Library Cooperative in order to offer residents of Pasco County a broader base of services. The same library card is used at the Zephyrhills library and the county libraries.
The library has a self-service copy machine. Copies are $0.10 cents each. The library does not offer fax service.
The library does not currently offer computer classes.
The library has free Wi-Fi and 19 public access Internet computers that are available on a first come, first served basis.
If you live, work, or go to school in Pasco County you can get a free Library Card. Bring something with your name and Pasco County address (see examples below). Juveniles under 16 must have parental/legal guardian approval.
Acceptable forms of ID include:
If you do not have anything with proof of address on it, you can still sign up for a library card with a provisional "unverified" status, allowing patrons to borrow 2 books.
The vast majority of the City’s metering infrastructure will soon reach the end of its reliable life cycle. In order to ensure the accuracy of billing and water system consumption data, installing new meters is necessary.
Benefits include advanced data recording of all water consumption on an hourly basis, historical consumption data for residents, and leak detection capabilities.
Yes, all water meters will be replaced.
Because the new meters will be more accurate than the current meters, there is a possibility that your bill will be higher if your old meter was not reading properly.
The technicians will only need to enter your backyard if that is where your meter box is located.
A typical water meter exchange takes about 1 hour. Exceptions to this process may require more time or additional work. However, we will work diligently to ensure your inconvenience is minimized.
Yes. Door hangers will be left at each property a minimum of 48 hours in advance of the scheduled service.
Each water meter will communicate the read data to solar-powered data collection units strategically located throughout the city.
No. A new lid will be installed on your water meter box and all components will be underneath the lid.
Not typically, however in some cases hand-digging may be required. If digging is required, repairs will be made to restore the original conditions.
The new meters are accurate to 0.1 gallons per minute.
Representatives are available Monday through Friday, 8 a.m. to 5 p.m. at 844-739-4959. After business hours, for emergency water and sewer service, please call: 813-714-6309 for water emergencies or 813-714-6307 for sewer emergencies.
Yes, Parks Department staff members are instructed to forward any lost items to the Zephyrhills Police Department located at 5944 9th Street or call 813-780-0050.
Please call the Parks Department administrative office at 813-780-0022 for additional information and contacts.
Approximately 4/10ths of one mile.
Approximately 9/10ths of one mile.
Yes, as long as the pet is under your complete control and on a leash (City Ordinance #649). Pets are not allowed in playground areas or on athletic fields. We do ask that pet owners clean up after their pets.
City parks are open from 6 a.m. to 10 p.m., unless posted otherwise.
No, Picnic Pavilions are used on a "first come-first served" basis.
Please call the City Clerk's office at 813-780-0000.
No. Bounce Houses are not permitted in any City Park as per City Ordinance 932-05 (F) (6).
Our Zoning and Future Land Use Maps can be found on the maps and demographics page: http://www.ci.zephyrhills.fl.us/244/Maps-Demographics, or you may call the planning department at 813-780-0006.
The deadline to submit an application to the Planning Department is the last business day of the month by 4:00 pm. Once a complete application is submitted, the planning department will begin review and schedule the application for the appropriate Site Plan Review Meeting.
A permit must be obtained to remove trees on non-residential properties. Applications are available on the city's website. Application fees are $100 and additional removal fees may apply. Please contact the Planning Department for more information.
A COA is required for work to facades of historic homes in Zephyrhills. Our COA Matrix provides information on the types of work that require a certificate of appropriateness as well as the level of review required for approval. To find out if your home is designated as historic or as a contributing structure to the Zephyrhills Historic District, please view the historic district map or contact Historic Preservation Officer at 813-780-0002.
Yes. All new construction should have the zoning and use verified with the Planning Department prior to work commencing. Additionally, many vacant lots are located with the CRA and Historic Districts which have specific design standards that must be followed.
Call the Police Department at 813-780-0050 or submit a "Request for Action" explaining the situation. Your request will be assigned to an officer for traffic monitoring and increased visibility in your area. https://www.ci.zephyrhills.fl.us/formcenter/police-department-reports-14/traffic-complaint-81
If you have reason to believe the Zephyrhills Police Department may have property belonging to you from a loss or theft, you can contact the Evidence/Property Section at 813-780-0050 x.3325 or x.3326, Monday through Friday 8 a.m. to 4 p.m.
If you receive a Uniform Traffic Citation, you must follow the directions on the back of the citation. You must pay the citation within thirty (30) days or elect a court date to contest the citation. If you cannot pay the citation, you must contact the Clerk of Circuit Court within the thirty (30) days to make payment arrangements at:
Pasco County Traffic Violation Bureau
38053 Live Oak Avenue
Dade City, Florida 33523-3894
For additional questions, please call the Traffic Division at (352) 521-4443
You may enclose your payment in the self-addressed envelope and mail your payment to the address on the envelope or bring cash, check, or money order to:
Zephyrhills Police Department
6118 8th Street
Zephyrhills, FL 33542
There is no Animal Services Department for the City of Zephyrhills. Therefore, any inquiries with regard to situations such as stray dogs or abandoned cats should be directed to Pasco County Animal Services(PCAS) . However, the Zephyrhills Police Department (ZPD) does respond to aggressive animals, animal bites, and animal cruelty calls. Wildlife complaints are handled by Florida Fish and Wildlife Conservation Commission (FWC).
If you are interested in employment with the Zephyrhills Police Department, fill out the Police Department Application, or by contacting City Human Resources Department at 813-780-0012.
If you feel an employee from the Police Department, whether it is a police officer, communications officer or a records clerk please feel free to write to the Chief of Police or just notify a supervisor so the employee can be recognized.
It seems as if we hear about a new scam every day. Thanks to technology and the Internet, it is far easier these days for someone to get you to part with your money, or steal your identity.
Remember – if you thwart a scam artist’s efforts, and they are not successful at stealing your money or your identity, then you successfully avoided being a victim and there is nothing to report to law enforcement. There are links included on this page of where to report scams.
If you HAVE had your money or your identity stolen, you should report the crime to law enforcement. Call your local law enforcement agency (ZPD) can be reached at (813) 780-0050, option 1) and visit the Federal Trade Commission website to report the scam itself.
The IRS scam has many variations, ranging from instances from where callers say the victims owe or are entitled to a huge refund. Some callers will threaten arrest and/or a driver’s license revocation. Sometimes these calls are paired with follow-up calls from people saying they are from the local police department or the state motor vehicle department.
It is important to remember that the IRS never makes phone calls or sends about taxes - they only communicate via U.S. Postal Service.
If you receive one of these calls, the IRS has created a page specific to this scam and are requesting that victims report the incident on the site so they can investigate it. Click here to visit the website.
There are a number of scams where individuals posing as Social Security employees call and ask for personal information like your name, Social Security number and bank account information. The caller alleges that we need this information so we can issue you additional funds or rebates or they allege that because of a computer glitch your personal information has been lost.
Another scam used an email that was designed to look like it came from Social Security. It provided information about the annual cost-of-living-adjustment and directed readers to a website designed to look like Social Security’s site so people could “update their information” — valuable information to identity thieves and criminals.
Whatever you do, don’t fall victim to a scam. Don’t give out your personal information.
Social Security and the Office of Inspector General (OIG) take these scams very seriously. They do everything they can to stop the perpetrators and educate the public. To report suspicious activity, please call the OIG Hotline at 1-800-269-0271. (If you are deaf or hard of hearing, call the OIG TTY number at 1-866-501-2101.) A Public Fraud Reporting form is also available online at OIG’s website.
In one version of this scam, you get a call and a recorded message that says it’s Amazon. The message says there’s something wrong with your account. It could be a suspicious purchase, a lost package, or an order they can’t fulfill.
In another twist on the scam, you get a recorded message that says there’s been suspicious activity in your Apple iCloud account. In fact, they say your account may have been breached.
In both scenarios, the scammers say you can conveniently press 1 to speak with someone, or they give you a phone number to call. Don’t do either. It’s a scam. They’re trying to steal your personal information, like your account password or your credit card number.
If you get an unexpected call or message about a problem with any of your accounts, hang up.
This scam involves fake car sales ads posted on Facebook Marketplace. The scammer creates a fake website, such as "motors-sales.com," from which they also create fake email addresses such as "email@example.com." The seller posts a vehicle that they need to sell very quickly, for reasons such as a death in the family or military deployment. Typically the sales price is around $2,000.
The buyer is instructed to purchase eBay gift cards for around $200.00 each, and to call the seller and give the gift card numbers over the phone. The buyer is then promised delivery of the vehicle - which never happens.
In this scam, an elderly victim gets a call from who they think is their grandchild or child. Typically, the scammer just says, "Grandma?" and when the victim replies back with the family member's name "Is that you, Jimmy?" Now that the scammer has the right name, they go on to tell the victim that they are in jail and need bail money. Some scammers have even been known to send a "lawyer" or "courier" to get the cash. If you have any relatives who have fallen prey to this scam, contact law enforcement immediately.
This scam involves a "salesperson" soliciting victims to purchase U.S. Treasury bonds through them - something anyone can do on their own on the verified and secure Treasury website (www.treasurydirect.gov). The scammer tells the victims that he or she needs their SSNs, copies of their birth certificates, and other personal information. Once the scammer gets all of that, they steal the victims' money and/or identities. If you have any relatives who have fallen prey to this scam, contact law enforcement immediately.
ZPD has investigated cases involving groups of people, usually men, who travel through neighborhoods and solicit homeowners to do paving or roofing work. Those unsuspecting victims agree to pay a large amount of cash to have a driveway paved, or a roof repaired. The scam artists will do shoddy work (for example, they’ll unload a gravel and dirt mixture onto a driveway) and leave, never to be heard from again.
If you or someone you know has fallen victim to this, please contact local law enforcement immediately. We can be reached at 813-780-0050, option 1.
If someone solicits you to do work, you should always verify their business license through the county or state tax collector, and/or the Better Business Bureau. Doing work without a license and without workman’s comp insurance is against the law.
Some scammers will call you and claim work for Microsoft or another computer company, and try to get you to log into your computer to “fix” the issue you have. This scam involves them tricking you to install malware, or malicious software, that can steal your information and identity. Please visit their website to learn about how to avoid being scammed.
Did you know? The Federal Trade Commission is dedicated to educating the public about scams, and protecting the public from future scams. Please visit their website for more information about the following types of scams:
If you are the victim of identity theft, report it here: https://www.identitytheft.gov/.
If you get a call from someone you don’t know who is trying to sell you something you hadn’t planned to buy, say "No thanks." And, if they pressure you about giving up personal information — like your credit card or Social Security number — it’s likely a scam. Hang up and report it to the Federal Trade Commission.
The federal government's National Do Not Call Registry is a free, easy way to reduce the telemarketing calls you get at home. To register your phone number or to get information about the registry, visit 1-888-382-1222 from the phone number you want to register. You will get fewer telemarketing calls within 31 days of registering your number. Telephone numbers on the registry will only be removed when they are disconnected and reassigned, or when you choose to remove a number from the registry.
If you feel you are the victim of a scam, and you don't see it listed here, please call The Inspector Attorney General at 1-800-366-4484.
No. If you are within the City of Zephyrhills, you do not need a permit. If you live outside the City of Zephyrhills jurisdiction, you will need to contact the Pasco County Sheriff’s Office regarding an alarm permit.
Yes, but they are local background checks and only cover the City of Zephyrhills. If you are in need of a local background check, you can visit Records at the Zephyrhills Police Department between 8am and 5pm Monday through Friday.
You can either obtain one from the Records Section at the Zephyrhills Police Department between 8am and 5pm, Monday through Friday, or online at www.buycrash.com.
It is the policy of the Zephyrhills Police Department (ZPD) to investigate all complaints made against department members or department policies and procedures, regardless of the source of such complaints. Any citizen may file a complaint in any of the following manners: Written correspondence (signed or anonymous), in person, or by telephone. Many times first-line supervisors can resolve issues immediately. Patrol supervisors are available twenty-four (24) hours a day.
The Chief of Police shall have the authority to order a formal professional standards investigation into any allegation or complaint based on the circumstances. When our Professional Standards Unit receives a complaint, a trained and experienced investigator will contact you. You may be asked to provide a recorded statement. After an investigation is complete, you will receive written notification of the outcome. If you are not satisfied with the disposition of the investigation, you are encouraged to contact the Chief of Police. Anonymous complaints shall be handled at the discretion of the Chief of Police.
Florida law requires the Zephyrhills Police Department to have a formal complaint process. However, it also provides protection against fictitious or false complaints against an officer. Any false statement filed in official proceedings will be prosecuted.
What you should know before filing a complaint:
An officer has the right to stop and question someone due to reasonable suspicion that a person is committing or is about to commit a crime.An officer is allowed to raise their voice to control a situation.
An officer can use a reasonable amount of force if a person resists or interferes with an arrest.
A person may not use physical force to resist an officer, even if the person believes the arrest is unjustified.
An officer may seize property with a warrant or probable cause to believe the property is evidence of a crime.
Call the Public Works Department at 813-780-0022 or submit a request for service.
All traffic signals and school zone crossing lights are maintained by Pasco County, please contact Pasco County Traffic Operations at 727-847-8139.
Call the Public Works Department at 813-780-0022 or submit a request for service or contact Duke Energy directly at 1-800-700-8744.
Please contact the Zephyrhills Police Department at 813-780-0050, the police dispatcher will then contact our on-call staff, we have staff on call 24/7 365 days a year.
Call the Public Works Department at 813-780-0022 for additional information.
Please call Munibilling at 877-584-9744 (must be a city resident).
Please contact the Pasco County East Pasco Transfer Station at 352-521-0500 and located at:
9626 Handcart Road
Dade City , FL 33525
Call the Public Works Department at 813-780-0022 or submit a request for service. Staff will make a site visit to inspect the tree for maintenance or removal. Tree removal must be requested by the property owner and meet the City's criteria for removal and be approved by the Public Works Director.
Call the Public Works Department at 813-780.0022 or submit a request for service.
No, these signs create a false sense of security for parents and children. Motorists pay little attention to the signs, especially motorists that travel the street frequently. The use of these signs has long been abandoned as these signs suggest that playing in the street is acceptable behavior.
No, speed bumps are severe physical traffic control devices, they can be up to 6 inches high, up to 2 feet wide and stretch across the entire roadway. Due to their abrupt rise and required low speed, they can be hazardous to motorists and bicyclists alike.
Yes, please contact the Building Department at 813-780-0020, ext. 3513 for additional information.
All procurement of goods or services in which the estimate cost will equal or exceed fifty thousand dollars ($50,000) requires advertisement.
Yes. If the bill is not paid in full within thirty-one days, your water will be disconnected for non-payment. To reinstate you must pay the past due bill in full and a delinquent fee by 4:30 p.m. Monday through Friday.
Yes. You can make a payment in advanced.
Yes, if the bill is not paid by the due date. Remember, bills are due when you receive them, but you must have them in the office by 4 p.m. on the due date to not receive a late charge.
Yes, either by:
The information we need is:
A request will need to be made. This can be done in person, as a written request, a fax 813-780-0017 or email with the information of:
When you discontinue service, we take the final bill out of the deposit and send the refund to you.
Service may be discontinued in person at the office.
At the counter in customer service, in the drop box at the 8th Street entrance or you may use the drive through window, which is located between the City Hall and the Library buildings. You must have your account number or payment slip with you to use the drive through window. You may also pay through your bank’s e-billing website; please allow for 5 to 7 business days for the City to receive payment or pay by credit card online via the online bill pay website.
You will be charged $25. The City, if necessary, may take more stringent action and may take 24 working hours to have the water reinstated.
You will receive an email from MCC Advantage with your bill attached or if you pay online with credit card via the online bill pay website you will receive an e-bill directly from the City. Check your spam to ensure you are able to receive the e-bills.
We can do same day service if you have your request to us by 4 p.m., Monday through Friday.
Service can be discontinued either by:
New service can be established once you make a deposit, either by mail or in the office. If done by mail we need:
Payment can be made in any of the following ways:
For all payments you must reference your account number.
If you mail in your payment, please use the preprinted address on the remittance coupon included in your bill. Simply complete the coupon and mail it back in the return envelope provided with your payment. This address is a secure bank location and will expedite your bill payment process.
To start service for the first time, you will need to provide some documents. Please email us with the following information:
Once the documents have been submitted, call the Customer Care at 1-877-584-9744 to complete the move in and pay the deposit. Customer Care will arrange for a service worker to turn your water on within 24 hours.
For seasonal customers returning to Zephyrhills, contact Customer Care within seven business days of your return.
To turn off services, email Customer Care or call us, toll free, at 1-877-584-9744 prior to the date you wish to have services discontinued. This includes seasonal customers who plan on returning after a period away. Failure to turn off services after vacating may result in you being responsible for utilities used by others.
Unusually high water usage may be the result of an increase in your use, a water leak, or an error in the meter reading. If you changed your pattern of use (for example, have a new house guest during the billing cycle), your bill would increase due to the extra water used.
If you have not made any major changes to your pattern of use, the next step is to investigate if your meter was misread. You can email the Customer Care center or, call toll free, at 1-877-584-9744, who will arrange for a service worker to reread your meter. If, after rereading, we find that the meter was correctly read the first time, there will be a charge for the reread. If, however, we find an error in our read, we will adjust your bill and there will be no charge for the reread.
If the meter was read correctly, the high usage is probably from a leak. It is important to find and correct any leaks as the cost of the water of any leak after passing the meter is the customer’s responsibility. For more information on how to determine if you have a leak and where the leak may be, please see the Environmental Protection Agency website.
If you find you have a leak, and have to hire a service fix it, you may be able to have your water bill adjusted. We established this program to encourage fixing of leaks, and to mitigate your expense. Please email our Customer Care or call us, toll free, at 1-877-584-9744 to ask for a leak adjustment.
At the time your customer data was added to our new billing service provider, FATHOM, a system limitation prevented more than one meter per account. This has been resolved and FATHOM is in the process of combining accounts, which will restore your water account to a single bill like it used to be. In the interim, you may receive two bills in one envelope. Please pay both bills separately.